CRM Solutions

What most CRM vendors neglect to tell you is that CRM is a mindset not pieces of software.  Software vendors generally approach you with a single thought uppermost in their minds, namely "How do I present my solution in such a way as to convince you [the customer] that you should place an order with me".   Whilst this is understandable from their point of view it does not guarantee that you will get the CRM system that you want or that is fully integrated with key business processes.  

The trick is to identify where your business needs CRM tools to help it work today and where it will utilise CRM in the future and then to select a tool or tools that can get you there in a reasonable time-frame and where you can identify and manage the impact each tool will have on your business.

The whole process starts with a period of self-analysis.  Fundamentally the questions you need to ask yourself are "Where do I want to be at the end of this process?" and "Where am I now?".

Whilst these seem like simple questions in actual fact they go right to the heart of your business strategy.  If the answer to the first question is "I want a working CRM system" then you are already on the road to joining the 60% to 70% of CRM projects that fail to live up to expectations.

Where BusinessEdge excels is in helping you ask yourself the right questions and then plotting a course from the here-and-now to the future that enables you to retain control of your business processes, people and resources as they absorb the changes that CRM will bring.

Depending on the size and complexity of your business BusinessEdge can offer two different implementation models.

For the medium to enterprise end of the market BusinessEdge offers a complete CRM implementation model comprising:-
1. Business Process Analysis.
2. Project Envisioning.
3. Software Installation & Configuration.
4. Data Migration.
5. Bespoke Interface Creation.
6. Training.
7. Go-Live Support.

For Small to Medium (SME) sized businesses we can either offer the above or customers can take advantage of our Microsoft Dynamics CRM 3.0 QuickStart Program

For those organisations that already have Microsoft Dynamics CRM 3.0 installed BusinessEdge also offer the Microsoft CRM 3.0 Application Support Contract (MASC). The MASC compliments the Microsoft Software Assurance program as it allows you to access a team of CRM specialists who are also certified professionals on Microsoft-CRM. It is designed to provide advice and guidance on how to use and extend the system rather than to provide the software updates, upgrades and critical support as offered under the Microsoft Software Assurance program. The service costs approximately £100 per month and for that you get an unlimited number of cases. If as a result of a request the consultant is asked to remotely make configuration changes to your CRM system this is charged at a rate of £25 per hour.

If you want to know more about the Microsoft CRM 3.0 Application Support Contract email us at sales@becrm.co.uk or fill in the on-line enquiry form.

Data Solutions

CRM Solutions are only as good as the data they contain. BusinessEdge, in conjunction with Scribe can ensure that your CRM database contains consistent, up to date and comprehensive information. Whether you are migrating data from legacy applications or building integrations with production systems BusinessEdge can help you manage the flow of information. The Scribe Insight platform allows you to exchange or migrate data into your CRM system using a number of industry standard data formats such as SQL, ODBC data sources, flat files, message queues, and XML documents/messages. Scribe also provides Adapters for many leading CRM and ERP applications including Microsoft CRM, SalesLogix, Salesforce, Great Plains, Pivotal, Onyx, ACT!, and Goldmine.

If you want to know more about how BusinessEdge can help resolve your data integration and migration issues email us at sales@becrm.co.uk or fill in the on-line enquiry form.

Microsoft CRM Add-on Solutions

TenDigits
Take Microsoft® CRM wireless with TenDigits MobileAccess for MSCRM. MobileAccess provides BlackBerry users access to their MSCRM data including contacts, accounts, opportunities, leads and activities with an easy to use, multi-tasking user interface - online or offline!